Refund policy

βœ… Return & Refund Policy – Prizora.in

At Prizora.in, we aim to provide a smooth and reliable shopping experience. If you are not fully satisfied with your purchase, we’re here to help.

1. Return Eligibility

  • Products can be returned within 5 days of delivery
  • Item must be unused, unwashed, and in original condition with all tags and packaging intact
  • Products that are damaged, used, or missing parts (not due to our error) will not be accepted

2. Non-Returnable Items

The following items are not eligible for return:

  • Personal care products (if opened/used)
  • Innerwear & hygiene-related items
  • Perishable goods
  • Customized or special order items

3. Damaged / Defective / Wrong Product

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery
  • Share clear images or an unboxing video for verification
  • Our team will arrange a free pickup or provide a quick resolution

4. Return Process

To initiate a return:

  • Email us at prizorasupport@gmail.com with your Order ID & issue details
  • Our team will review your request within 24–48 hours

Once approved:

  • We will arrange a pickup (for damaged/defective items), OR
  • Provide return instructions if applicable

5. Refund Policy

  • After receiving and inspecting the returned product, we will notify you
  • Refund will be processed within 5–7 business days
  • Amount will be credited to your original payment method

For COD Orders:

  • Refund will be issued via Bank Transfer / UPI

6. Return Shipping Charges

  • If the return is due to our mistake (wrong/damaged product), we will bear the shipping cost
  • For other reasons (change of mind, wrong size, etc.), customers may be required to arrange return shipping or shipping charges may be deducted

7. Order Cancellation

  • Orders can be cancelled within 12 hours of placing the order
  • Once the order is shipped, cancellation is not possible

8. Contact Us

For any queries related to returns & refunds:

Prizora
πŸ“§ prizorasupport@gmail.com
πŸ“ Komal Nagar, Ratlam, Madhya Pradesh – 457001
πŸ“ž +91-9617514475